THE DATA WE COLLECT ABOUT YOU
Types of data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follow:
Identity Data includes first name, last name, username or similar identifier, date of birth.
Contact Data includes billing address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products, services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Special Categories of Personal Data
In order to provide our service to you we also collect certain types of Special Categories of Personal Data, including:
We will only ever collect, use, and share your Special Categories of Personal Data when we have received your explicit consent to do so. In each case, we store Special Categories of Personal data separately from your other personal data.
We do not collect any other Special Categories of Personal Data about you (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, or trade union membership). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product, service or subscription you have with us but we will notify you if this is the case at the time.
DIFFERENT METHODS OF DATA COLLECTION
We use different methods to collect data from and about you including through:
You may give us your Identity, Contact, Financial Data, health and biometric data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:
apply for or purchase our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a promotion or survey;
interact with our affiliate monitoring software;
give us feedback or contact us;
complete our ID verification and eligibility process.
- upload any documents during the verification eligibility process.
Automated technologies or interactions
Third parties or publicly available sources
We will receive personal data about you from various third parties and public sources as set out below:
- analytics providers;
- advertising networks; and
- search information providers.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.
Health and biometric data from our identity verification software provider.
HOW WE USE YOUR PERSONAL DATA
Scope of data processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes of data processing
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below: